FAQ

Pickup and Drop off (Tours only)

There are two main airports in Iceland, one domestic that flys only within the country and one international. The international airport, Keflavik International Airport, is located about 1 hour outside of Reykjavik city center therefore outside of our pickup/drop off area.

Pickup for the tour begins at 12:00 noon in Reykjavik. Drop off occurs in Reykjavik between 11:00 and 11:30 in the morning. All time’s are depending on weather and traffic conditions.

Reykjavik Excursions Flybus:
https://www.re.is/flybus/

Hreyfill Airport Taxi:
http://www.hreyfill.is/en/product/keflavik-airport-pickup/

Please stay for pickup at the location you have marked on your booking ticket (within Reykjavik only)/approved location. As long as your accommodation/specified location is both within Reykjavik and accessible by normal car, we can pick you up there. Other companies use super jeeps or large buses, which are not permitted on most roads. Again, please do not walk from your location to the nearest bus stop.

There are two different pickup times for our tours, please read the information carefully.

Golden Circle, Secret Lagoon and Bubble Tour:

Pickup begins at 12:00 at your specified location in Reykjavik. We take a maximum of 18 guests per day, in 3 jeeps, therefore there may be 1 to 2 additional pickups in your jeep. Since this is the case, we may arrive to your specified location slightly after 12:00, but typically no later than 12:30. If it is after 12:30 and you have still not been picked up, please call us.

South Coast and Bubble Tour:

Pickup begins at 11:30 at your specified location in Reykjavik. We take a maximum of 6 guests per day, in 1 jeep, therefore there may be 1 to 2 additional pickups in your jeep. Since this is the case, we may arrive to your specified location slightly after 11:30, but typically no later than 12:00. If it is after 12:00 and you have still not been picked up, please call us.

Remember, this is also dependent on weather and traffic conditions.

We have the right to change pickup and drop off time on the tour at any time.

Please see the office hours below.
You can change your pickup and/or drop off location up until 48 hours before the start of your tour. After the 48 hour cutoff, please know you must be at the location you had initially booked for.
To receive another copy of your booking ticket, which will include your pickup and drop off locations in Reykjavik, CONTACT US.
We are not responsible for incorrect pickup/drop off locations. Please see our Terms for more details on this.

We ONLY pick up and drop off within Reykjavik at either your hotel/guesthouse or a specified location.  Therefore we can´t pick up/drop off at Keflavik airport or any other location outside of the city.   If you do not have a hotel as your pick up /drop off place then BSI bus terminal in Reykjavik is an ideal location for pick up/drop off or CONTACT US

We do not pick up or drop off at the Keflavik International Airport, which is located about 40 to 50 minutes outside of Reykjavik.

Also, please note there is only one international airport in Iceland. If you are needing to be picked up or dropped off at the airport please check out the FlyBus, which has direct service to and from Reykjavik.

Remember: check the pickup and drop off times carefully for your tour

Booking Ticket Details and/or Missing Receipt

If you do not receive your booking ticket within a few hours, please first check your spam folder.

If there is nothing there, there could either be an issue with the booking or you may have entered your email incorrectly.

Please CONTACT US. We are not responsible for incorrect pickup/drop off locations, incorrect booking dates, or mistakes made when booking.
Please see our Terms for more details on this.

For both our tours, Golden Circle, Secret Lagoon and Bubble Tour and South Coast and Bubble Tour:   48 hours before departure will receive refund minus 15% non-refundable confirmation fee.  Cancellations received less than 48 hours prior to departure will be charged full price.

All Bookings: When a booking is made there is a 15% confirmation fee that is non-refundable.

Please see our Terms page for more details

Please see the office hours below.

You can change your pickup and/or drop off location up until 48 hours before the start of your tour. After the 48 hour cutoff, please know you must be at the location you had initially booked for.

To receive another copy of your booking ticket, which will include your pickup and drop off locations in Reykjavik, CONTACT US.

We are not responsible for incorrect pickup/drop off locations. Please see our Terms for more details on this.

Tour Details

For both our tours, Golden Circle, Secret Lagoon and Bubble Tour and South Coast and Bubble Tour:   48 hours before departure will receive refund minus 15% non-refundable confirmation fee.  Cancellations received less than 48 hours prior to departure will be charged full price.

All Bookings: When a booking is made there is a 15% confirmation fee that is non-refundable.

Please see our Terms page for more details

In Iceland, the weather can change drastically without notice. It is always best to have multiple layers of clothing on so you may be able to add and remove depending on the current weather.

Please remember, autumn and spring (September until November and April until May) are the rainiest seasons in Iceland, so always have waterproof/water-resistant outer layers and footwear. There is nothing worse than having wet clothes and shoes. Umbrellas do not always work in Iceland due to the high winds so it is best to trade it for a rain-poncho.

Winter in Iceland (November until March) it can be very cold, windy and icy. It is best to be prepare with a thick cold-resistant (also wind and water resistant) jacket/coat, winter hats, gloves/mittens, scarf/neck warmer, thick wool socks, and winter boots. Snow-pants may not always be necessary on all days, but it doesn’t hurt to have an extra layer over your pants. The wind can be strong during this time so it is always nice to have something that you may be able to cover your face with. On the sidewalks and paths there can be ice and snow so it is sometimes recommended to have spikes on your shoes or boots that are slip resistant. Remember that inside all cafes, restaurants, bars and homes it will be very warm- thank you geothermal energy- so you will need light clothing underneath so you don’t overheat indoors.

Due to limited space in the GMC Suburban Jeep, we ask that all guests please not bring their large luggage/suitcase on the tour.   Neither the car nor the bubble has enough storage space.  Please only bring necessities (overnight clothes, toilitries, and a towel and bathing suit for the lagoon) in a backpack/duffel bag/carry-on suitcase.  If you are unable to store your luggage at your accommodation in Reykjavik or in your rental car for the evening, you can store it at a luggage locker in Reykjavik, see here http://www.luggagelockers.is/.
If you need to change your location due to the need for luggage storage, please CONTACT US as soon as possible.

Please see the office hours below.
You can change your pickup and/or drop off location up until 48 hours before the start of your tour. After the 48 hour cutoff, please know you must be at the location you had initially booked for.
To receive another copy of your booking ticket, which will include your pickup and drop off locations in Reykjavik, CONTACT US.
We are not responsible for incorrect pickup/drop off locations. Please see our Terms for more details on this.

All of our tour guests will get the same type – a fully-transparent bubble for 2 people.

On the Golden Circle, Secret Lagoon Floating and Bubble Tour, you either need to bring your own towel or rent one at the Secret Lagoon. When you arrive at the bubble there will be a shower towel for each guest.

On the South Coast tour there will be shower towels for each guest at the bubbles.

There is no Wi-fi in the bubbles.

 

There is a limited connection in the Service House at the Golden Circle location, but no Wi-fi at the South Coast location at this time.

If you have left an item behind, either in the jeep or at the bubble location, please contact us as soon as possible.

If the item has been left in the jeep during drop off, it will be possible to get that item the same day, as long as the tour has not already left for the next tour.

If the item was left behind at the bubble location, this will take about a day to get since the office is located downtown and not in the countryside.

If the item could not be returned to you in time and you have left the country, please contact us for options in getting this/these items back.

Price is ISK 59.900 per person (around USD 484/ Euro 431 per person @currency rate 13. November.2018).

There is now a solo-traveler booking fee built in to the calendar.  This is required for all guests booking as 1 person.

https://www.landsbankinn.com/markets/exchange-rates/

Customer Service

The office is open Monday to Friday, 9:00 (AM) to 17:00 (5:00 PM) GMT. During after hours on weekdays and all day on weekends, there will be little to no access to email and phone.
For any updates and changes made to bookings either 24 hours before or on weekends, may not be able to occur unless you get in contact beforehand. We are not responsible for missed pickups. If you do not get a confirmed email from us, please know you must still meet us at your initial pickup location in Reykjavik.
For any emergencies on the morning of your tour, please call the phone number on your booking ticket.

Please first check the current time in Iceland compared with our office hours, Monday to Friday 9:00 (AM) to 17:00 (5:00 PM). Remember, we may be on a different time zone than your current time zone. Please also know, on the weekends the office is closed, therefore email and phone is very limited.

If you are calling because it is slightly past 12:00 noon, please read the FAQ about pickup time. In short, we may arrive slightly after 12:00 noon, but as long as we have your location in Reykjavik confirmed, your guide should be arriving shortly.

If you are calling about your pickup location, please check through your email to find your current booking ticket and/or conversations between yourself and the office. The location in Reykjavik scheduled on your ticket, or discussed over email, is where we will pick you up. It is not possible to change your location on the morning of your tour, therefore you must please plan accordingly. If you need to go to the luggage lockers, for example, please do so before pickup begins at 12:00 to be sure you will arrive back at your scheduled pickup location on time.

If you are trying to contact us after hours about a future booking, please send us an email and we will get back to you as soon as possible or as soon as the office is open again: Contact Us.

The office phone number is included on your tour ticket. If you have no received this, please Contact Us.