Changes, Refunds and Cancellation Policy

Bookings made through the website are confirmed upon payment.

Accommodation-Only Bookings

Cancellations made more than 48 hours before stay are eligible for a refund. All bookings made include a 15% nonrefundable confirmation fee.

Cancellations made less than 48 hours before the stay receive no refund.

Golden Circle, Secret Lagoon and Bubble Tour and South Coast and Bubble Tour

Refunds include a 15% confirmation fee that is non-refundable. All taxes and fees such as VAT and Lodging Tax are included in price.

Guests are able to cancel their booking until 48 hours (2 days) prior to the start of the tour. Cancellations made less than 48 hours before the start of the tour will receive no refund.

Changes, i.e. change of tour date, can be made to booking up to 72 hours before arrival. Past 72 hours, no changes can be made. If no availability is possible to move booking date, your tour will be cancelled and refunded according to our cancellation terms.

Cancellations Due to Conditions Outside of Our Control

We reserve the right to cancel, alter, or postpone any tour at any time and without notice. We also reserve the right to alter itineraries, routes, and departure times when necessary. When applicable, if we must cancel due to circumstances out of our control, full refund will be granted to all guests affected.

New Accommodation
It is the responsibility of all guests to find their own accommodation due to tour cancellations.

Contact us if you need assistance, but please remember, there is no monetary reimbursement for the new accommodation.

Confirmed Bookings

All guests should receive their confirmation receipt shortly after booking. If you do not receive this, it is your responsibility to contact us in order to fix any errors that may have occurred.

Pick up and Drop off

Please know, pickup and drop off before and after our tours occurs in Reykjavik only. If you have booked accommodation outside of the city, are flying in/out of Keflavik International Airport, driving in from another part of the country, etc., you are responsible for finding your own way to an appropriate pickup/drop off location within the city limits of Reykjavik. Be aware, locations can not be changed the morning of the tour.

Please email us with any questions regarding this and/or if you would like to know if your location is suitable for our tour.

See our FAQ page for the pickup and drop off process.

Missed Pick Up

If you are not able to make it to your pick up location on time, no refund is granted. Please be on time and ready for your pick up, which begins at 12:00 (Golden Circle, Secret Lagoon and Bubble Tour) and 11:30 (South Coast and Bubble Tour), unless otherwise stated. We reserve the right to alter this at any time.

Travel Insurance

We are not responsible for any loss, damage, sickness, injury, damage, or accident due to or caused by circumstances out of our control. Furthermore, it is the responsibility of all guests when any delays and/or costs caused by flight changes/transportation occur, both from international destinations and domestic.

It is strongly recommended for all guests to purchase travel insurance before coming to Iceland, or any foreign country. This type of insurance can cover you for emergencies, accidents, and costs caused by needing to cancel trips/tours at last minute.